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MCE Buddy won't process any video files - Gets stuck "Re-ReMuxing due to audio error"


I am unable to process any video, and the program gets stuck in a cycle of constantly "Re-ReMuxing due to audio error". I am currently using version 2.3 (Release 12), and have the same problem using both x32 and x64 version of MCE Buddy. I also accepted all the prompts during installation to add (e.g. FFDShow, Haali Media Splitter, ShowAnalyser Suite).

I am trying to process UK broadcasted films recorded in WMCentre, and ideally would just like to remove/trim out the adverts and leave the video files in their original WTV format (Which also avoids lengthy video conversion).
I am having the same re-remuxing issue across a range of several different movies I have tried to process.

MY PC is a very recent i-7 Haswell build, with 250GB SSD, 8GB RAM, so I think it's unlikely to be a hardware issue.

Please can you advise how I can troubleshoot this issue.
See the attached for an example log of one of the various films I have been trying to process.

file attachments

Closed Jul 19, 2013 at 3:51 PM by rboy1
No issue


rboy1 wrote Jul 10, 2013 at 8:57 PM

Something wierd here. It appeared to be working until you cancelled it and it hung.
--> frame=24157 fps=947 q=0.0 size=       0kB time=00:16:06.20 bitrate=   0.0kbits/s dup=51 drop=0    

--> frame=24623 fps=947 q=0.0 size=       0kB time=00:16:24.84 bitrate=   0.0kbits/s dup=51 drop=0    

--> Job cancelled, killing process

--> Process hung
The only time I've seen this happen is when there is intense disk activity. You seem to have 1 conversion at a time, so are there any background processes which are consuming CPU or disk time?

If not you'll have to upload a copy of the video to the mcebuddy server for me to analyze this.

wrote Jul 17, 2013 at 2:08 AM

BeatCollider wrote Jul 17, 2013 at 2:08 AM

Yes, you are correct I did cancel the process, but only after it had attempted to re-reMux (due to audio error) multiple times (approximately 4-5 times), as it seemed to be stuck. I have now left it running for longer approx 25 minutes, and MCE Buddy was able to complete the processing of the (SuperMan) video file. I have also noticed that now the process has completed successfully once, it no longer has this re-reMuxing issue, and completes the process on the first attempt, much more quickly - Thank you.

I have now run into a new problem however.
I am unable to playback any video files that MCE buddy outputs in Windows Media Centre, due to Codec unrecognised/not working Codecs. This seems quite strange as all of the input source video’s I have tested are able to play just fine, only the output video files have the problem.

Please can you advise if you can help to determine the source of the problem - I have attached two log files, if that helps. Also happy to upload the source video file, and output video file – Though could you explain how to do this, as I don’t know where to upload it?

Please note I have tried several things to troubleshoot this, so far without success:
-Run the video process (Unsuccessful) with the following programs installed: MCE Buddy x64, FFDShow x64
-Uninstalling all codec packs from my PC & MCE Buddy x64
-Re-install MCE Buddy x64 only
-Run video process (Unsuccessful)
-Install FFDShow x64
-Run video process again (Unsuccessful)
-Unistall both MCE Buddy x64 & FFDShow x64
-Install MCE Buddy x32
-Run video process (Unsuccessful)
-Install FFDShow x32
-Run video process again (Unsuccessful)
-Uninstalling all FFDShow x32 + MCE Buddy x32
-Re-install MCE Buddy x64 and FFDShow x64 from MCE Buddy installation prompt menus
-Run video process again - Unsuccessful again!
[*N.b. I have rebooted my PC between each of the above steps]

wrote Jul 17, 2013 at 2:09 AM

BeatCollider wrote Jul 17, 2013 at 2:09 AM

Log file 2.

rboy1 wrote Jul 17, 2013 at 4:01 AM

If you are creating wtv files from mcebuddy there are several threads on this forum which talk about why it does not work. In short installing ffdshow is the culprit. There is no solution expect a clean install to make it work. Do not install any codec packs.

BeatCollider wrote Jul 17, 2013 at 11:34 AM

Thanks again for the quick reply - I think I understand the issue now... I found this comment you had contributed on one of the other threads which I thought I would add here for everyone's benefit (Below).
"Okay for those folks who are not able to play back WTV files encoded by MCEBuddy I've found out why. It's FFDSHOW, somewhere ffdshow is breaking WTV playback.
I've isolated part of it, ffdshow video decoder configuration ->MPEG2 -> set to Disabled (this is what causes the crash). Now it should not crash WMP or MCE anymore.
However I have noticed on 1 computer this causes the video playback not to work. That's something ffdshow has broken. I haven't found a workaround for it but you can try uninstaling ffdshow and see if it helps otherwise the best bet is to reinstall windows (it works perfectly on a clean installation) and DO NOT INSTALL FFDSHOW as it it break WTV playback.
i will be removing the prompt to install ffdshow in the next build of mcebuddy"
To make this work, do you mean a clean Windows install - That seems a bit extreme?
If I can avoid it I would rather not do a total clean install from scratch, as this takes hours with all the additional programs and custom settings in various programs like Windows Media Centre, and Media Browser... Surely there must be some other way to troubleshoot this, such as un-installing FFDShow and setting Codecs back to default settings... Would this work / Any suggestions?

Alternatively, can you recommend what are the optimal settings in MCE Buddy for an alternative to unprocessed WTV files, perhaps mp4?? Like many others, ideally I am trying to achieve minimum processing time, while maintaining the video files as close as possible to their original format recorded in Windows Media Centre, which is why I had chosen WTV unprocessed format originally.



rboy1 wrote Jul 19, 2013 at 3:51 PM

You can create your own profile and see what works for you best.
Typically the fast profiles are optimized for speed and High Quality of quality. There is a discussion thread sticky with a comparison of time taken for various profiles if you want to check.

The other ready option to WTV Unprocessed is AVI No Recode or TS No Recode. You could also make a MP4 or MKV no recode similarly if you know how to edit profiles and ffmpeg / handbrake commands.

wrote Jul 19, 2013 at 3:51 PM

BeatCollider wrote Jul 19, 2013 at 4:40 PM

OK, thanks for the update, will try all of that before I attempt a clean install, which is a 3-5 hours job to restore everything back to the way I have it set-up now (Particularly Media Centre/Media Browswer).

Can you point me towards some further info on the AVI / TS / MP4 / MKV No recode settings that you mention? I haven't worked with editing profiles and ffmpeg/handbrake commands before, and this sounds like something worth learning if I'm going to be working with video files a lot in future.
How long would you estimate it would take to learn this?
Also can you direct me to the best resources/info so I can teach myself?

Thanks again.


rboy1 wrote Jul 19, 2013 at 6:56 PM

There is extensive documentation on profiles.

I would suggest you also post the discussion forum for help from users on how they have customized and created custom profiles.