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What kind of problem?

Mar 5, 2016 at 12:11 AM
You can find a WTV file, 3.92GB about about 30 min.long below;

This can be played normally on Windows Media Player software on my and my friend's Windows 7 machines.

However, I have tried to convert it to MP4 by MCEBuddy 2.4.3 but NOTHING HAS HAPPENED. I finish all settings and click "start." However, the progress display part only keeps saying "idle."

Any possible problem in my settings? Or, any problem in this playable WTV file?

Help me please.
Mar 5, 2016 at 5:07 AM
Neither, you've got a different issue likely the file is locked. Open MCEBuddy.log and search for the filename and the error so why it can't be queued for processing.

Mar 5, 2016 at 8:29 AM
Would you please let me know the URL of MCEBuddy.log, please?
Mar 5, 2016 at 4:11 PM
Click on the log button on the main screen.

Mar 5, 2016 at 8:51 PM

I found the message in mcebuggy.log "

Any suggestion to move forward?
Mar 6, 2016 at 1:20 PM
Ask your cable provider to remove encryption/copy protection. (if you believe it isnt' encrypted you can choose the ignore copy protection flag in expert settings but note that you'll get a grey output in the converted file if the video is actually encrypted)

Marked as answer by rboy1 on 3/8/2016 at 8:48 AM
Mar 6, 2016 at 8:08 PM
Thanks. I will try.